Refund policy
Returns and refunds
We grow, harvest and ship every order ourselves. If something isn't right, we'll make it right.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect, so that we can evaluate the issue and make it right. Photos of the product and the box help us sort it out quickly, and if necessary let us take it up with the carrier. Please reach us within 14 days of delivery.
We'll replace the item on your next shipment or refund it, whichever you'd prefer. You won't need to send food back to us.
Food is final sale
For health and safety reasons we can't accept food back once it has left the farm. That covers almonds, almond butter, olive oil and walnuts. If there's a problem with what arrived, please contact us as soon as possible.
Merchandise
Hats, tea towels, stickers and other non-food items can be returned unopened and unused within 30 days.
Shipping charges
Refunded along with the order whenever the fault is ours.
Subscriptions
Skip, pause, change or cancel anytime from your account before your next box is processed. Once a box has shipped, it cannot be refunded or canceled.
Gift cards and Farm Credit
Gift cards can't be refunded for cash. Farm Credit has no cash value. If your order was purchased with Farm Credit and a refund is requested, it will be returned as Farm Credit.
Farm pickup items
Lamb, eggs and pastured chicken are arranged directly with us. Please get in touch.
Refunds
Approved refunds go back to your original payment method within 10 business days. Banks sometimes take a few days more. If it's been more than 15 business days since we approved yours, contact us.
