Questions we actually get
Shipping, allergens, certifications and how our products are handled. If what you need is not here, ask us and we will answer directly.
Shipping and returns
What does shipping cost?
For a limited time, orders of $150 or more ship free anywhere in the US. Under $150, shipping is charged at the carrier's rate for the weight and shown at checkout before you pay.
Which items are not eligible for free shipping?
Bulk sizes and wholesale orders. That means the 25 lb almond bags and the olive oil gallons, which are heavy and ship at their own rate, and anything bought through the wholesale shop. An order that includes one of them ships at the carrier rate for the whole order, so if the rest of your cart is over $150, order the bulk item separately. Half gallons, 5 lb bags and everything else qualify.
When will my order ship?
Within two business days; orders placed on a weekend go out on Monday. You will get a tracking number by email when it is on its way.
Do you ship outside the United States?
Yes, by USPS, UPS or DHL at the rate shown at checkout. Free shipping applies to US addresses only.
Can I return food?
Food is final sale once it has left the farm. If anything arrives damaged or wrong, contact us within 14 days with a photo and we will replace it on your next order or refund it. You never have to send food back. The full policy is in the returns and refunds policy.
Before you ask
Do you have a formal allergen control policy in place?
Yes. All of our products are produced in SQF- or BRCGS-certified facilities, which require a documented allergen policy and a comprehensive allergen management program. These certifications are among the most recognized under the Global Food Safety Initiative (GFSI) and ensure strict allergen controls are in place.
How do you prevent cross-contact between products that contain common allergens?
Facilities follow rigorous allergen management programs as part of their certification, which include controlled storage and segregation of allergen-containing ingredients, validated cleaning and sanitation procedures for equipment and shared lines, allergen changeover protocols to minimize risk of cross-contact, and ongoing testing and verification to ensure compliance.
Are your facilities dedicated to allergen-free products, or are shared lines used?
Our products are produced in peanut-free facilities, which is clearly called out on our packaging. However, these facilities do process other tree nuts. Shared equipment may be used, but strict allergen changeover and cleaning protocols are in place as part of SQF and BRCGS certification requirements.
Do you provide allergen statements or certificates for your products?
Yes. We provide formal allergen statements and documentation for all of our products. This information is available upon request and is also reflected clearly on our product packaging.
How do you train staff on allergen management and cross-contamination prevention?
All staff working in certified facilities undergo mandatory allergen control training, which covers proper handling and segregation of allergen-containing ingredients, sanitation and changeover procedures, and labeling and packaging protocols. Ongoing education and refresher training keep staff current with certification standards.
Ask us directly
If you need an allergen statement, a certificate, or an answer about a specific lot, contact us and a person from the farm will reply.
Burroughs Family Farms · 22323 E Monte Vista Ave, Denair, CA 95316 · (209) 874-9400 · hello@burroughsfamilyfarms.com
